Refund Policy

Refund Policy

Thank you for choosing Gisou. We stand behind the quality of our products and offer a clear return and refund process. Below are the terms and conditions for returns and refunds.

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving the wrong item or a defective product). In cases where the return is our mistake, we will provide a pre-paid shipping label or reimburse your return shipping costs. Original shipping fees are non-refundable.

Customers are responsible for return shipping costs, except in cases where the item arrived damaged, defective, or incorrect. If the return is a result of our error, we will cover the return shipping cost. Please note that original shipping charges are not refundable.

Unless the return is due to damaged, defective, or incorrect items, you will be responsible for the cost of return shipping. If we made an error with your order, we'll happily cover the return shipping. Original delivery fees are not eligible for refund.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing schedule.

After your returned item arrives at our warehouse and passes inspection, we will process your refund within 5-7 business days. Funds are returned to the original payment method used for the purchase. Bank processing times vary, so it may take a few more days for the refund to show in your account.

Refunds are processed within 5-7 business days after we receive and inspect the returned product. The money is credited back to the original payment method. Depending on your card issuer or bank, it may take 3-10 additional business days for the refund to be reflected in your account.

If you would like to exchange an item for a different size, color, or style, please contact our support team to initiate the exchange process. Exchanges are subject to product availability. If the item you want is not in stock, we can issue a store credit or process a refund instead.

Need a different size, color, or style? We're happy to help with exchanges when possible. Simply contact our customer service team to start the exchange process. If the item you'd like is out of stock, we can offer store credit or a refund.

We offer exchanges for most items, subject to availability. To exchange a product, contact our support team with your order number and what you'd like to exchange it for. If the replacement item isn't available, we'll provide store credit or process a refund for you.

Certain products cannot be returned, including personalized or custom-made items, intimate apparel and swimwear, downloadable digital products, and items marked as final sale. If you have questions about whether a specific item is eligible for return, please contact our customer support team before purchasing.

Please note that some items are not eligible for return or exchange, including personalized products, underwear and swimwear, digital goods, and clearance or final sale items. If you're unsure about a product's return policy, feel free to contact us before placing your order.

For hygiene and safety reasons, certain items cannot be returned. This includes personalized or custom products, intimate apparel, digital downloads, and items clearly marked as final sale. We're happy to answer any questions about return eligibility before you buy — just reach out to our team.

Items must be returned within 30 days of delivery to be eligible for a refund or exchange. All returned items must be in their original condition — unworn, unused, and in their original packaging with all tags and labels attached. Certain items such as personalized products, intimate apparel, and sale items may not be eligible for return.

To be eligible for a return, items must be sent back within 30 days of the delivery date in their original, resellable condition. This means the product should be unworn, unused, and in its original packaging. Please note that final sale items and personalized products cannot be returned.

You may return most items within 30 days of receiving your order, provided they are in their original condition with all packaging and tags intact. Some items — including personalized goods, undergarments, and clearance items — are not eligible for return. Please check the product page for specific return eligibility.

To start a return, please contact our customer support team with your order number and the reason for your return. Our team will review your request and provide you with return instructions, including the return shipping address. Please do not send items back without first contacting us, as this may delay processing.

If you wish to return an item, reach out to our customer service team with your order number and details about why you'd like to return it. Once we confirm your return is eligible, we'll send you step-by-step instructions and the correct return address.

Starting a return is easy — simply contact our support team with your order number and a brief explanation of why you're returning the item. We'll review your request and, if eligible, provide you with return instructions and the address to send your package to.

Thank you for shopping with Gisou. We appreciate your business and are committed to making the return process as straightforward as possible. Contact us with any questions.