Terms of Purchase

Terms of Purchase

Thank you for shopping with Gisou. By placing an order through our website, you agree to the following terms of purchase. Please read them carefully before completing your purchase.

When you place an order, you will receive an automated email confirming receipt of your order. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

Receiving an order confirmation email means we've received your order request, but it does not mean we have accepted it. We may cancel or refuse any order at our discretion, such as in cases of limited stock, pricing errors, or suspected fraud. If we cannot fulfill your order, we will notify you promptly.

Submitting an order does not guarantee its acceptance. We confirm order acceptance only when the order is processed and shipped. We reserve the right to cancel or reject orders for reasons including but not limited to stock unavailability, pricing inaccuracies, or concerns about payment validity.

You may request to cancel your order before it has been processed for shipment. Once an order has been dispatched, it cannot be cancelled and you will need to follow our return process instead. To request a cancellation, please contact our support team as soon as possible with your order number.

If you change your mind about an order, you can request cancellation before it ships. Once the order has been dispatched, cancellation is no longer possible and you would need to initiate a return after receiving the item. For cancellation requests, please contact our support team right away.

Orders can be cancelled only before they enter the shipping process. Once your order has been sent out, it cannot be cancelled, but you may return the item after delivery in accordance with our return policy. To cancel an order, contact us with your order details as soon as possible.

Product availability is not guaranteed and may change at any time. If an item you ordered is out of stock or unavailable, we will notify you as soon as possible and offer alternatives such as a substitute product, store credit, or a full refund. We appreciate your understanding when inventory issues arise.

While we aim to keep all listed products in stock, occasionally items may be unavailable due to high demand or supply issues. If your order contains an out-of-stock item, we'll contact you promptly to discuss options including waiting for restock, choosing an alternative, or receiving a refund.

Inventory levels fluctuate and we cannot guarantee that every product listed will be available when you place your order. If an item you ordered is not available, we will reach out to discuss your options, which may include a different product, store credit, or a complete refund.

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product in question.

We are not responsible for any indirect, consequential, or incidental damages that may arise from your purchase or use of our products, to the extent allowed by law. Our maximum liability for any issue related to a product you purchased is limited to the purchase price of that specific product.

Under no circumstances shall we be liable for any indirect, special, incidental, or consequential damages resulting from your use of our website or products. Our total liability for any claim is limited to the amount paid by you for the specific product giving rise to the claim.

We strive to provide accurate product descriptions, images, and pricing information on our website. However, minor variations in color, size, or design may occur due to differences in display settings, product updates, or manufacturing changes. We reserve the right to modify product information at any time without prior notice.

While we make every effort to display product details accurately, we cannot guarantee that your screen's representation is exact. Product specifications, prices, and availability are subject to change without notice. We appreciate your understanding that slight variations may occur.

All product information on our website is provided in good faith, but we cannot warrant that descriptions, images, or other content are entirely accurate, complete, or error-free. Products and their details are subject to change at our discretion and without advance notice.

All prices are listed in the currency shown on the website and are exclusive of applicable taxes, duties, and shipping fees unless otherwise stated. We accept the payment methods displayed at checkout. Payment must be received in full before an order is processed and shipped.

Prices displayed on our website are in the indicated currency and do not include taxes, import duties, or shipping charges — these will be calculated at checkout. We accept multiple payment methods, which you will see during the checkout process. Orders are processed only after full payment is confirmed.

Product prices are as shown on the website in the selected currency, and do not include taxes or shipping costs, which are added during checkout. We offer several secure payment options. Your order will be processed once payment has been successfully confirmed.

If you have any questions about these terms of purchase, please contact our customer support team before placing your order. We're happy to help clarify any points.